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Announcements for your stay

Special Conditions


Changes in VAT (value added tax):
Our prices include the legally regulated VAT. Should it come to an official raise of the VAT after guests have booked their stay, prices will increase accordingly as the VAT is applicable to the guests booked stay dates.


Currency Fluctuations:
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at the time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
 


Hotel Policies


Alcohol Policy:
Full alcoholic beverage service will be provided to individuals 18 years or older (with valid identification). Individuals 16 years or older will be allowed to purchase beer or wine drinks only.


Check Cashing Policy:
No personal checks are accepted.


Deposit Policy:
DDeposit requirements will vary based on the rate plan and/or booking date(s). For additional information, please contact the hotel directly.


Early Departure Policy:
The hotel reserves the right to charge the full stay to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.


Early Arrival Policy:
Early check-in cannot be guaranteed.


Crib Policy:
This hotel does not provide blankets, bumpers or pillows with cribs. Guests must bring their own. Please contact the hotel for further information.


Family Plan Policy:
Children aged 12 and under can stay free of charge when using existing room bedding. Rollaways, child rollaways and cribs may incur extra charges.


Late Checkout Policy:
Late checkout cannot be guaranteed


No Show Policy:
The hotel will charge 90% of the confirmed nightly rate in the event of a no show. Please contact the hotel for further information.


Pet Policy:
Pets are allowed. A fee of $15.00 per day will be charged.


Payment Policy:
A non resident wishing to pay for a guest in the hotel by credit card must fax a credit card payment authorization to the hotel with the billing address. Please specify which charges can be charged to the credit card. Due to our privacy policy, we do not accept credit card information via email. We do not recommend sending us photocopies of credit cards or credit card information by e-mail. This is for your own safety, so we apologize for any inconvenience. Please only fax your credit card information to our secure fax number: +49 (69) 6633 666 Invoices can only be sent to companies within Germany. The company to be invoiced must send a fax on header paper to the hotel to request an invoice. Please specify on the fax which charges should be invoiced back. This must be arranged prior to the guest's arrival. Please contact the hotel for further information. .

Wenn Sie weitere Informationen wünschen, wenden Sie sich bitte an das Hotel.


Smoking Policy:
Due to local law, smoking is banned in all public areas. This ban includes smoking in the lobby, bar, and restaurants. Ashtrays are available outside. Smoking is also allowed in designated guest rooms and the designated smoking lounge. Please contact the hotel for further information.

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