FAQ's Frequently Asked Questions
Please find our answers to some of your frequently asked questions regarding your stay at the Sheraton Frankfurt Congress Hotel in the following
If you have further questions, please do not hesitate to contact us at +49 (0)69 / 6633 0 or via email: firstname.lastname@example.org
1. Where can I park my car and how much does it cost?
Our hotel has its own large parking area as well as a parking garage with 260 parking slots. Parking costs EUR 2.00 per hour (or part thereof) and a maximum of EUR 16 per day. Please kindly note that we do not accept any reservations for parking.
2. What is the easiest and most relaxed way to get from the Frankfurt Airport to the Sheraton Frankfurt Congress Hotel?
The S8/S9 city train from the airport in the direction of Offenbach/Hanau travels directly to the station Niederrad Bahnhof (approx. 8 minutes). Change here to tram number 12 in the direction "Schwanheim" and alight at the station "Bürostadt/Niederrad.
Further helpful information for you arrival at the Sheraton Frankfurt Congress Hotel >>
3. What will be charged for breakfast and what are the breakfast times?
The breakfast buffet is served daily from 06:30 am to 10:00 am for EUR 24 per person
4. How much will be charged for a roll away?
The Sheraton Frankfurt Congress Hotel does not offer any roll away beds. Please note the special regulations for children (#5).
5. What are the regulations for children and what will be charged?
Childeren under the age of 12 years may stay in their parent's room for free. 2 Baby cots are available free of charge for children up to 2 years. Additional baby cots, baby monitors, buggies and further amenities can be rent at the reception.
Breakfast is complimentary for children under the age of six years, from 7-12 years we grant a 50% discount.
6. What does Internet cost?
Guests receive internet via Wi-Fi in the hotel lobby and Link@Sheraton (45 minutes) free of charge. In addition, executive rooms and all suites are provided with free Wi-Fi as well.
Other room categories are provided with highspeed internet for a fee. Internet is available in our guest rooms for the following fees: 6 EUR/ hour, 16 EUR/ day (Basic), 23 EUR/ day (Business).
7. Are dogs allowed and at what costs?
Dogs are allowed in the hotel and will be pampered with the special Sheraton Sweet Sleeper Dog Bed as well as other special amenities, charged at EUR 15 per dog.
Please kindly note that dogs are not allowed in our restaurant.
8. Check-In and Check-Out Times
In general our Check-In time is 3:00 pm and our Check-Out time is 12:00 pm
A Late Check-Out or an Early Check-In is possible on request subject to availability.
9. How can I handle the assumption of costs
Please use our assumption of costs form which you can download here.
10. What is the quickest way to get to the Frankfurt Fair & Exhibition Center?
The Exhibition Center can easily be reached using the tram 12 (in the direction "city center") until the stop "Baseler Platz" - Change there to the tram 16 (in the direction "Ginnheim") until the stop "Frankfurt Festhalle / Messe. Duration approx. 15 minutes. The distance from the Sheraton Frankfurt Congress Hotel to the fair ground is approx. 7 km.
Further information to Frankfurt Fair & Exhibiton Centre and our Fair Offers>>>
11. To whom may I send my application for an apprenticeship or vocational training?
Please send your application to:
Sheraton Frankfurt Congress Hotel
Ms. Alexandra Krenzer / Human Resources
Lyoner Straße 44-48
60528 Frankfurt am Main
If you have any further questions, please contact: +49 (0) 69 / 6633 345